Services

To always offer you our very best.

A wide range of services to assist you in every stage of the purchasing process.

Pre-sale

Assistance in analysing savings and benefits.

Assistance in choosing the model and system solution.

Pay-Back calculation

Technical and commercial inspections.

Customer Care

Identification and ordering of spare parts and consumables.

Service contracts:

Warranty extensions
Dynamic Maintenance Contracts
Dynamic Full Risk Contracts

Technical support

Installation

Anomaly resolution

Maintenance (preventive and scheduled)

Repairs.

Additional services

IQ/OQ Certifications

Gas purity/quality analysis at user's site.

Claind4You (with upgrades of old firmware versions).

Training courses reserved for the Customer's Technical Staff.

Operating Lease

Operating Lease of generators only including Full-Risk maintenance and consumables replacement (36 to 60 months).

Operating Lease of complete systems including Full-Risk maintenance and consumables replacement (36 to 60 months).

We remain at your disposal for further informations

Pre-sales assistance

The qualified sales organisation can provide potential customers with valuable pre-sales assistance, guiding them in the choice of the optimal solution for their laboratory needs.

Are you already our
customer?

At Claind, we are committed to high standards of service and to promptly responding to all of our customers' requests.

After sales

Read the answers to frequently asked questions.

Visit the FAQ page to find answers to the most common questions, organised by commercial, technical and contractual type. If you cannot find an answer to your question, please do not hesitate to contact us. Our service department will be happy to provide you with all the necessary information.

Go to FAQ